Privacy Policy (version April 2024)
DJAFRA values the trust you, as a client, place in us and highly regards your privacy and the processing of your personal data. This privacy policy explains how and for what purposes your data is processed, in accordance with Belgian and European regulations concerning personal data protection (GDPR). This privacy policy applies to all our services. DJAFRA will keep this policy up to date by publishing the latest version on its website. By using our website, you expressly accept the manner in which we collect and use your data.
1. Who are we?
DJAFRA, with company number BE0832.025.319, is considered the data controller of your personal data. This means that DJAFRA determines the manner of processing your personal data. We will process all collected data strictly confidentially. For any further questions regarding this privacy policy, you can contact info@frankjanssens.be.
2. What data do we collect?
We will only process the data necessary to properly carry out our activities. This data is used to fulfill our contractual obligations, perform our activities correctly, in the context of sales or leasing, and to provide you with relevant information when downloading the catalog, responding to your inquiries through social media, email, or contact form, and to optimize our service.
The following data may be processed by us, either directly provided by you or indirectly (this list is not exhaustive):
- First and last name;
- Gender;
- Date of birth;
- Address details;
- Billing information;
- Phone number;
- Email address;
- National registration number;
- Specific wishes regarding the artwork;
- VAT number;
- IBAN + financial institution;
- Insurance broker details;
- IP address;
- Location data;
- Data about activities on the website;
- Any data associated with your social media account;
- Other personal data you provide;
Only personal data necessary for legitimate purposes will be retained.
3. For what purposes is your personal data processed?
Your personal data is treated strictly confidentially and only for the following purposes:
- To respond to your inquiries via email, contact form, or social media;
- To provide the catalog;
- To enter into and execute an agreement with you:
- Provide information about our services and tailor them to your needs and wishes;
- Prepare quotes;
- Enable the execution of our agreement, as well as perform the resulting administration;
- To post reviews for commercial purposes;
- To process your payment;
- To communicate with you, as a client, in the interest of both parties;
- For statistical purposes;
- To properly align and improve our website;
- To comply with legal obligations, such as accounting;
- With your consent, to approach you for commercial offers like newsletters, events, and other promotions or marketing actions.
4. What is the legal basis for processing your data?
DJAFRA bases the processing of your data for the above purposes on the following legal grounds:
- You have given consent for processing your personal data for a specific purpose;
- Execution of the agreement and fulfillment of contractual obligations;
- Legitimate interests, such as improving our services;
- Legal obligations, such as complying with tax legislation.
Your data is not kept longer than strictly necessary for our services or as long as legal rules require us to do so.
5. What data is shared with third parties?
We will only share your data with third parties if it is necessary for business operations or legally required in the context of our activities. Your data may be shared with external service providers, such as IT services for maintaining our network and hosting the website. In the context of our activities, your data may be shared with suppliers, our accountant, software suppliers, and IT administrators.
6. How is your data protected?
We attach great importance to your privacy and your trust in our services, and ensure that your data is handled securely. We take the necessary technical and organizational measures to prevent the loss and misuse of your data. If we need to pass your data on to third parties, we ensure that these processors also take the necessary measures to handle your data securely. Only necessary persons have access to your data, this access is restricted, and security measures are regularly reviewed.
7. How long are your personal data retained?
Your personal data is retained for the time needed to achieve the objectives as described above and to comply with our legal obligations, up to a maximum of 7 years after the completion of accounting and legal documents.
8. What are your rights?
Under current legislation, you, as the data subject, have various rights concerning the processing of your personal data. If you wish to exercise any of these rights, please contact info@frankjanssens.be. You can assert the following rights:
- Right of access;
- Right to rectification or correction of your data;
- Right to erasure or right to be forgotten, provided that legislation requiring certain data to be retained takes precedence;
- Right to restriction of processing;
- Right to data portability;
- Right to withdraw your consent;
- Right to object;
- Right to file a complaint with the data protection authority;
9. Cookies
A cookie is a small text file stored on your computer, tablet, or smartphone when you first visit this website. The cookies used are necessary for the technical operation of the website and your convenience. The website uses functional, analytical, and tracking cookies. This is needed to keep track of how many visitors come to our website, what they do, and how we can better serve our visitors. During your first visit to the website, you are informed about these cookies and your consent is requested for placing them. You can opt out of cookies by deleting them from your browser.
10. Changes
We may make changes to this privacy policy for various reasons. The most recent version is always uploaded to our website. This latest version is drafted in April 2024.
